We have a wealth of experience in providing support to Individuals whose life is affected by a Physical Disability, including Profound and Multiple Physical Disabilities and complex Healthcare needs.  This includes supporting individuals with Epilepsy, Peg feeding, Acquired Brain Injury (ABI), Cerebral Palsy, and Quadriplegia.

All of our staff are trained comprehensively in accordance with your individual needs in order that your support is provided as bespokely and as PERSONALISED as possible.

We take a holistic view of the support we offer and recognise that to be a member of your chosen COMMUNITY and to have good Health, HAPPINESS and WELLBEING, there are some core things that we may need to support you with, these include, amongst other things:

-  Developing and maintaining meaningful Social Relationships

-  Developing and maintaining meaningful Personal Relationships

-  Having a Basic Education

-  Having relevant Training & Skills

-  Having Employment (Paid or Unpaid, Employed or Self-employed)

-  Doing regular activity

-  Having regular Health Checks

-  Developing and maintaining a Healthy Diet

Who we Support

We support Individuals with a variety of needs including those with a Physical Disability as well as those with a ‘dual diagnosis’ and Individuals with complex behavioural and / or Health related needs.

The Support we Provide……

…….Is ALWAYS PERSONALISED!

We will take time to understand the support you want and need, when and where you need it as well as the skills, training and characteristics of the staff that you want to provide your support and then we will work with you to make this a REALITY!

We provide support in a variety of different environments including:

-  Support in your own home

This can include any task that enables you to remain independent in your own home, including cooking and domestic tasks, shopping tasks, personal care or may involve companion support to enable you to travel with confidence to activities of your choice.  Support in your own home can be as little or as much as you need and we will always work creatively and flexibly to make sure you get the BEST VALUE out of any budget you have allocated for support and assistance.

-  Live in Care

Live in Care is much more cost effective than you may first think and is a perfect solution for some individuals with a Physical Disability who needs ‘peace of mind’ that someone is close at hand.  Live in Care can be particularly positive in supporting a transition from Residential care to more independent living, or for a period of time after hospital discharge, whilst and Individual re-establishes their home routine and regains any confidence or skills they may have lost

-  Supported Living

Typically support provided in Supported Living is provided in shared accommodation, either shared houses or apartment projects, but some Individuals with more complex needs may require 1:1 support in a Supported Living model.  The Supported Living Model provides opportunity to develop greater independent living skills with the security of shared support and often involves an Individual holding their own Tenancy.  Supported Living often involves some form of support being provided 24 hours per day, but often this support is shared with others or may be sleep-in or on-call support.

-  Keyring / Floating Support

This is perhaps the least intrusive and most flexible of all support options.  We provide highly trained, responsive staff 24 hours per day who will respond to YOU should you need support with anything.  In some packages of Floating Support, we also offer some 1:1 support whereby staff will ‘pop in’ to make sure you are ok throughout the day and offer responsive support as and when you NEED it!

Our People

Our staff are Brilliant!

It isn’t just us that say that – here are some of the things our customers say about their staff:

“I feel very safe and confident with the support staff. They are all very friendly and helpful. I can talk openly to any of them and know they always offer the correct advice”. 

“They help me attend college and I enjoy learning new things. The staff help me try new things”.

Our staff are BRILLIANT because:

-  They are passionate about what they do

-  They were hand selected by the people that they support

-  They continually strive to learn and develop themselves and others

-  They believe that GOOD support is OK but GREAT support is BETTER

-  They are well trained and supervised

-  They are well supported by Managers

-  They truly have our customers wishes at the heart of what they do

-  They believe in the Person Centred Culture of FREEDOM

Our commitment to Quality Excellence

We genuinely care about Quality and want each of our customers to feel that their support is the BEST.

To monitor this and to support the company ethos and practice of continual improvement, we ensure that our Internal Quality Monitoring processes are implemented in full.  Separate to our internal audits, we have appointed an independent external company who check and verify our internal audit process.  This Company also gains confidential feedback from all stakeholders on an annual basis and this information is fed into our annual Quality Improvement Plan.

The above is in addition to the industry standard Quality and Regulatory Inspections and you can see the latest reviews of our service on the Care Quality Commissioner website.

Feedback

Employee comments:

“I feel supported and confident in carrying out my responsibilities”.  

“I love my job. Working for Freedom Supported Living is great. I look forward to coming into work and not many people can say this”.